Sicce Whale 3 External Canister Filter 350 Black - up to 90gal

Name: Sicce Whale 3 External Canister Filter 350 Black - up to 90gal
Brand: SICCE
SKU: SIC428
Price: 259.99 CAD
Availability: InStock

SKU: SIC428

by SICCE

$259.99 CAD

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WHALE Canister filters offer exceptional value to customers without sacrificing quality or features. The design is compact, yet offers extremely high performance, good filter volume and highly convenient running costs. These canister filters come complete with all necessary tubing and connectors, filter media to ensure top perfomance, a quick disconnect system for easy filter removal during maintenance, media baskets and heavy duty locking clips.

Key Features

External filter
Compact design & polished finishing
Strong clips to open and close the filter
Filter media included
Grey Tubes to prevent algae growth due to light exposure
Water flow control using the knob on output fitting

Unique Self priming system which can be hanged directly on the tank. This priming system can be used to prime also other external filters.

Quick Disconnect System: the filter body can be disconnected simply by closing the valves on the IN and OUT hoses.

Floating filter baskets with for easy removal and replacement of the filter media.

Whale 120
Q-Max 140 us gph
H-Max h 3.3 ft
Voltage / Hertz 115v / 60hz
Watt 5 W
EWHA01U cable 7.2 ft - 2p us

Whale 200
Q-Max 190 us gph
H-Max h 4.6 ft
Voltage / Hertz 115v / 60hz
Watt 6 W
EWHA02U cable 7.2 ft - 2p us

Whale 350
Q-Max 330 us gph
H-Max h 6.6 ft
Voltage / Hertz 115v / 60hz
Watt 16 W
EWHA03U cable 7.2 ft - 2p us

Whale 500
Q-Max 390 us gph
H-Max h 7.2 ft
Voltage / Hertz 115v / 60hz
Watt 18 W
EWHA04U cable 7.2 ft - 2p us

Availability: Only 1 left!

Quantity

Update of review

As I said in my first review, the Sicce company sent me a new powerhead because the first one was defective, but it arrived broken in many pieces. Even the impeller shaft was broken. The screws on it were worn, indicating that it was something that had been returned. Sicce customer service then sent me another one, which was intact. It was about a month waiting on two replacements. It's a good thing I have a second filter or all my fish would be dead.
Reef Supplies claims that their return policy is fair to all customers by not allowing a return of an open or defective item. Amazon, Best Buy, Petsmart, Walmart. and many other companies allow returns of opened and defective items. So, is Reef Supplies claiming that these companies have a return policy that is unfair to customers? If so, that's quite a claim to make! I think the truth is that Reef Supplies has a return policy designed to serve the company alone.

Thank you for sharing your experience. We understand your frustration with the situation involving the Sicce powerhead. It's unfortunate that the initial replacement arrived damaged, and we’re glad to hear that Sicce eventually RESOLVED this with a second intact unit.

As a small Canadian company, we aim to provide the best support possible within the framework of our policies. Our return policy is indeed designed to strike a balance between customer satisfaction and the practicalities of running a small business. Unlike large corporations like Amazon or Walmart, we operate on tighter margins and simply can't absorb the same level of returns without it impacting our ability to serve our customers fairly. We also stricly follow the warrnty guidlines of our manufactures.

You mentioned that larger retailers allow returns of opened or defective items. It's important to note that these policies come with their own set of limitations and aren't always as straightforward as they seem. Our approach ensures that we provide consistent service while honoring manufacturer warranties, which are in place specifically for issues like yours.

You are right about one thing: we DO NOT take back used items. This is what warranties are for. If, for example, you buy a pump and the impeller needs replacing, warranty sends you an impeller. We make no claims beyond what is clearly stated in our terms, which are transparent and fair. We are always here to help but will not, under any circumstances, shy away from our terms simply because of reviews like this. In fact we encourge reviews.

We always strive to make our terms clear, and our team is here to assist with warranty claims and any questions you might have. While we appreciate feedback, we also stand by our policies as they are designed to keep our operations sustainable for the benefit of all our customers.

A second update of my review

Reef Supplies clearly states their return policy of which I was aware. Returns of opened items are not accepted, but I decided to order a Sicce Whale filter anyway because it gets very good reviews. So, I thought I wouldn't have to return it anyway. Well, the one I received was defective and the quick disconnect was very cheaply made and broke after the first use.
Reef Supplies keeps reminding me that they clearly state their return policy, but just because a policy is stated beforehand does not make it right.
I could say to someone I want to borrow your lawnmower and state clearly beforehand that I won't return it. If I borrow it and do not return it, I can claim that the other person was aware beforehand that I would do that, but does that make what I did right?
Reef Supplies keeps reminding me that I should use the warrany policy with a defective filter, which I did, and the issue was resoloved. But, it took almost a month to receive a working filter. In the meantime, I had to buy another filter to keep my fish alive. Now, I have a Sicce filter that I have no use for. If I had been allowed to return it and get my money back, that would only take a few days and I could have used the money to buy a new filter, maybe even a different brand from Reef Supplies themselves. It seems that Reef Supplies is working against themselves.
Reef Supplies says that it is a rare occurence that a Sicce filter is defective and that they sell only quality items that are seldom defective. Well, if that is the case, it would be rare that a person would return a defective item to them. So, what is the problem, then?
There is no logic or rational thinking to their policy.
Having said that, I want nothing from Reef Supplies. I would never get anything from them if I did. I am writing this review so that someone will bring some logical thinking into the situation and so that others will be wary before ordering from them.

Cheaply made and flimsy are not words we hear of SiCCE! At Reef Supplies, we aim to provide high-quality products and reliable support. SICCE is a globally respected brand known for its premium craftsmanship, and issues like the one you encountered are quite rare. However, like with most manufacturers, their warranty process is designed to handle these scenarios directly.

Our return policy, which is outlined on our website, ensures fairness for all customers while adhering to manufacturers' guidelines. For items like this filter, we facilitate warranty claims directly with the manufacturer to ensure you get the necessary support. We're glad to hear SICCE promptly addressed your issue by providing replacement parts.

Sicce Whale 3 External Canister Filter 350 Black - up to 90gal

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