**Shipping Terms / Orders**
1. All processed in-stock orders will be shipped the next business day. If an item is out of stock, back-ordered, or a special order, you will receive an email notification regarding any delays. You may refuse the order for a full refund. Back-ordered items can be ordered, but please be prepared for potential delays. We generally avoid credit card refunds, as our processing rates are affected by our refund record. It is important to check stock availability before ordering.
2. Cancellations, refunds, or changes prior to shipping may incur a $10 processing fee plus a 15% restocking fee.
3. If you refuse a package (e.g., return to sender, missed delivery, or address errors), you may incur a $15 processing fee and a shipping refusal fee. Your refund may be delayed up to 10 days. To return an item, you must accept the package first and then email us for a Return Merchandise Authorization (RMA) number.
4. Free shipping does not apply to oversized or overweight items. A small fee may be charged at checkout for these items. If our shipping cost exceeds 15% of the subtotal, we will notify you of additional fees. You may refuse these fees, and your order will be fully refunded. Free shipping is not applicable to U.S. orders, which will incur a flat shipping rate.
5. "Free Shipping" does not apply to oversized items such as sand, aquariums, salt, lighting fixtures over 36 inches, or bulbs, and does not apply to Nunavut.
6. In-stock orders cannot be edited once placed, as they are sent to the warehouse immediately. We do not guarantee pricing after shipment. If an item's price is reduced before shipment, we will refund the difference.
7. All shipments are fully insured. Claims for broken items must be made within 48 hours of receipt. Please allow up to 10 days for resolution; most claims are resolved within 48 hours. Items valued under $20 do not require a claim; you will be refunded as this value exceeds shipping and processing costs.
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**Return Policy**
1. We cannot accept returns for opened or used products. Please verify that you have received the correct product and version before opening the package. If the seal remains undamaged, you may return the item within 30 days of purchase for an exchange, credit, or refund (excluding original shipping costs).
2. Contact us before returning an item to receive an RMA number. Returns without an RMA will be refused. All original parts and documentation must be included. Returns not in perfect condition or missing components may incur partial credits or be refused. The original packaging must also be intact. Always use a cardboard shipping box for returns to ensure they are in resalable condition.
3. Return shipping is at your expense. Free shipping does not apply to exchanges or returns.
4. We reserve the right to charge a non-refundable 15% (or $5 minimum) restocking fee for returned merchandise or canceled orders, excluding exchanges.
5. Bulk items cannot be returned due to the lack of tamper-proof packaging. Please email us with any questions before purchasing.
6. Some leakage during shipping is normal for fluids, as long as it does not damage other items. We will only cover losses if 5% or more liquid is lost.
7. Special order items are non-refundable, and we do not accept PayPal for these items. The estimated time of arrival for special orders is approximately 2-3 weeks, though this is not guaranteed.
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**Gift Cards / Coupons**
Gift cards do not expire. Rebate coupons are valid for one year and are non-redeemable after expiration. Free shipping coupons are excluded.
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**Sales**
We do not offer price drop guarantees. If you purchase before a sale, we cannot credit or refund the difference.
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**Warranty**
Product warranties are provided by the manufacturer, except for Aqua Knight, Bubble King, Bubble Magus, ClariSea, Coral Box, Finnex, Ink Bird, ITC, Jebao, and Jecod. For issues with these brands, please email us directly. Warranty claims for other products must be submitted to the manufacturer. Shipping damages do not fall under warranty coverage.
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**Auto Top Off (ATO) Disclaimer**
Auto Top Off (ATO) systems have built-in safety mechanisms, but caution is still necessary. Your ATO reservoir must hold enough water to replenish evaporation without exceeding your system's capacity to prevent flooding. Neither we nor the manufacturer can be held responsible for damages incurred.
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**Terms and Conditions of Use of ReefSupplies.ca**
1. **Acceptance of Terms**
Your access to and use of ReefSupplies.ca is subject to these Terms and Conditions. By using the website, you fully accept the terms and disclaimers. If you do not accept these terms, you must stop using the website.
2. **Credit Card Details**
We do not collect credit card information. All transactions are processed by third-party processors, such as PayPal and Moneris. Please refer to our privacy policy for more information.
3. **Advice**
The contents of ReefSupplies.ca do not constitute professional advice and should not be relied upon for decision-making.
4. **Changes to Use**
ReefSupplies.ca reserves the right to change or remove the website or any part of it without notice and to modify these Terms and Conditions at any time. Your continued use of the website constitutes acceptance of such changes.
5. **Links to Third-Party Websites**
ReefSupplies.ca may include links to third-party websites. We do not endorse these sites and are not responsible for their content or availability.
6. **Copyright**
All copyright and intellectual property rights on the website and its content are owned or licensed by ReefSupplies.ca. You may access content solely for personal, non-commercial use. Downloading, copying, or distributing content without prior written consent is prohibited, except for personal use.
7. **Disclaimers and Limitation of Liability**
The website is provided on an "AS IS" basis without warranties of any kind. ReefSupplies.ca is not liable for any indirect or consequential damages arising from your use of the website. We make no guarantees regarding the uninterrupted or error-free functionality of the website.
8. **Indemnity**
You agree to indemnify and hold ReefSupplies.ca harmless from any claims or actions arising from your breach of these Terms and Conditions.
9. **Severance**
If any provision of these Terms and Conditions is deemed invalid, the remaining provisions will remain in effect.
10. **Governing Law**
These Terms and Conditions are governed by the laws of Canada, and you submit to the exclusive jurisdiction of Canadian courts.
11. **Sales Taxes**
Orders shipped to Québec will be charged 5% GST and 9.5% PST. Orders to British Columbia will incur 12% HST, while New Brunswick, Newfoundland, and Ontario will be charged 13% HST. Nova Scotia orders will incur 15% HST.
12. **Reward Points**
We reserve the right to modify or suspend our rewards program at any time. Points will be forfeited in case of refunds, credits, or returns and are not redeemable for cash. You earn 1 Reward Point for every $1 in subtotal, excluding taxes and shipping. Every 150 Reward Points equals $1 redeemable towards your order.
13. **Pricing**
We reserve the right to cancel orders due to product discontinuation or pricing errors. Orders will be fully refunded if necessary. Prices are subject to change without notice, and we do not guarantee pricing once an item has shipped.
14. **Product Images**
Product images are for display purposes only; actual products may vary. We do not guarantee specific colors or shapes. Contact us for information on the current batch color before ordering.
For further information, please contact us.
