STOP! Please read! Are you still using a free mail service? If you are PLEASE check your spam box. We reply to 100% of emails, if you do not get a reply that is because our replies are being sent to your spam box.
Our Address:
6950 Jarry Est.
Montreal, QC
H1P3C1
Canada
We do not allow orders to be edited. Sorry!
Our Email:
We have always strive to provide you with the best service and ensure a smooth and efficient order processing experience. In order to maintain the quality and timeliness of our operations, we have a policy in place that does not allow for changes to orders once they have been placed.
This policy has been established after careful consideration, as making changes to orders after they are placed can significantly disrupt our shipping process. Our assembly and shipping teams work diligently to prepare and send out orders as quickly as possible. Changing an order after it has entered our shipping process requires us to divert staff from their tasks to locate and retrieve your box. This not only impacts our internal workflow but also has the potential to delay the shipment of other orders.
We understand that there might be circumstances where adjustments to orders are necessary. To ensure that your orders are accurate, we kindly request that you review all details carefully before confirming your purchase. If you have any questions or concerns about your order before placing it, please feel free to reach out to our customer support team. They will be more than happy to assist you and provide any necessary guidance.
We truly value your understanding and cooperation in this matter. By adhering to this policy, we can continue to provide you with the exceptional service you expect from Reef Supplies. If you have any further questions or require assistance, please don't hesitate to contact us.
Thank you once again for choosing Reef Supplies. We look forward to serving you and fulfilling your orders efficiently!
Telephone Support:
Monday to Friday : 1:00 PM - 4:00 PM
Please understand that email support will be quicker than telephone support. Telephone support wait times can sometimes exceed 30 minutes. Please use the email from below and someone will reply within hours (weekends excluded).
Tel: 1-888-975-REEF (7333)