Shipping Terms / Orders
1 All processed in-stock orders are shipped the next business day. In the event of an out-of-stock, back-ordered or special order product that is not already notified on the product page and / or cart, you will receive an email to confirm delays, if any. You will have the right to refuse the order, at which time you will be fully refunded. Back order item can be ordered but you must be willing to wait for it to arrive. PLEASE NOTE that we try to avoid credit card refunds. Our processing rates greatly rely on our refund record. We will however do our absolute best to accommodate our clients. It is very important to notice stock quantity before ordering.
Cancellations / refunds / changes prior to shipping can be subject to a $10 processing / cancellation fee plus a restocking fee of 15%
If you refuse the package (return to sender or miss your delivery and do not pick up your package OR you made a mistake while entering in your address.) you may be charged a $15 processing / cancellation fee + the shipping refusal fee to cover shipping back, the shipping we paid to ship it to you and your refund can be delayed up-to 10 days. You must accept the package and email us once you revive it, we will then send you and RMA to send it back.
2 We ship to Canada via Canada Post , Fed-ex, Puro, Canpar, ect..
- If your cart subtotal is $128.99 or below you pay only $13.95 for regular parcel (Except NL, NS & SK $16.95, NT, NU & YT $24.95)
- If your cart subtotal is over $129 shipping is free* (Except NL, NS & SK $149.99, NT, NU & YT $299.00)
- Accelerated Available
* Free shipping does not apply to oversize and overweight items. You will be charged a small overweight/oversize fee at checkout.
3 "Free Shipping" Does not apply to oversize orders such as Sand, Aquariums, Salt, lighting fixtures over 36", bulbs etc. orders. Does not apply to Nunavut.
4 We do not allow in-stock orders to be edited. In-stock orders get sent to warehouse right after the order is placed, its is therefore impossible to edit or add to it. We do not have a price guarantee once the item has shipped. If the item pricing is reduced BEFORE your order shipped, you will be refunded the difference.
5 All shipments are 100% insured. Any claim for an item that arrives broken will be sent to the claims department of the carrier. Please allow up-to 10 days for resolution. Most claims are complete within 48 hours. If the value of the item is under $20 there will not be any need for a claim, you will instead be refunded since the value of the item is more that the shipping and processing cost. Claims for broken, lost or wrong items received MUST be made within 48 hours of receiving order.
Return Policy
1 - Seeing that we are unable to accept returns once the package has been opened and / or used, please check its packaging and label carefully to be sure you received the correct product and version BEFORE opening it. If the seal is still undamaged, you may return the item to us within 30 days from purchase. An exchange, credit or refund will be issued (excluding original shipping and handling charges incurred to us).
You need to contact us before shipping the item so we can provide you with an RMA (Return merchandise Authorization) number. We will refuse and returns without an RMA number.
All original parts and documentation must be included. If your return is not in perfect condition or missing parts / documentation, we will issue a partial credit or possibly refuse the return. The original box must also be as new. Always put the return inside a cardboard shipping box, otherwise the item will not be in new resalable condition and you will not receive full credit.
Items with expiry dates: We guarantee a minimum of 8 months (some exceptions apply)
Any cut to size item can NOT be returned, such as but not limited to soft tubing (plumbing)
2 - Return shipping is at your own expense. FREE SHIPPING DOES NOT APPLY TO EXCHANGES OR RETURNS.
3- We reserves the right to charge a non-refundable 15% (or $5 minimum) restocking charge for any/all returned merchandise and / or canceled order even prior to shipping. (excluding exchanges).
NO RETURN POLICY ON BULK ITEMS: Please note that our bulk items do not have tamper proof packing, therefore we cannot accept returns. Please email us before buying if you have any questions
SPECIAL ORDER ITEMS ARE NON REFUNDABLE. We do not accept Paypal as payment for Special Order items. No Exceptions. ETA on special order item is approx. 2-3 weeks but this is not guaranteed.
Gift Cards / Coupons
Gift cards do not expire. Rebate coupons are valid or 1 year and are non redeemable once expired. Free shipping coupons EXCLUDED.
SALES
We do not have a price drop guarante. If you purchased prior to the sale, you cannot get credited nor refunded for the difference, sorry no expections.
Warranty
Product warranty is available through the manufacture with the exception of .Aqua Knight, Bubble King, Bubble Magus, ClariSea, Coral Box, Finnex, Ink Bird, ITC, Jebao and Jecod. If you have an issue with any of these, please email us directly.
If you have a warranty claim for any other product you will need to email the manufacture.
Please note that shipping damages does not fall under warranty. You need to email us for all shipping issues
Because every manufacture is different, we suggest visiting their official product website for any information and or contact info.
VERY IMPORTNT: We can offer you our US mailing address for FREE if the manufacture charges any fees to ship to you in Canada. In this case, they would ship to our US address, and we will ship to you in Canada. Please note that return shipping is at your own expense as with all warranty (IE, if the manufacture requires the fault parts back)
Warranty is available to the original buyer only. If the original buyer sell the item, we do not cover warranty unless covered by the manufacturer.
We can not be responsible for any damage or loss as a result of installing any of our products sold. We will not be liable for any costs pertaining to removal, installation, transportation, or any other issues which may arise in a warranty claim.
Bulbs: There is no warranty on the duration of any light bulb UNLESS otherwise stated by the manufacturer. You will be credited should the manufacture declare a bulb defective. Our warranty does not cover shipping fees for bulbs. ATI T5 Bulbs have a 30 day failure to fire guarantee. You must test your bulbs within 30 days
Used / Demo equipment comes with a 1 month warranty unless otherwise stated.
Terms and Conditions of Use of ReefSupplies.ca
1 Acceptance The Use Of ReefSupplies.ca Terms and Conditions
Your access to and the use of ReefSupplies.ca is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
2 Credit card details
We do NOT collect credit card information. Your credit card information will be used and collected by our 3rd party processors, such as Paypal, Google checkout and/or not limited to Monaris. Please see our privacy policy for more information.
3 Advice
The contents of ReefSupplies.ca website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
4 Change of Use
ReefSupplies.ca reserves the right to:
4.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that ReefSupplies.ca shall not be liable to you for any such change or removal and.
4.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
5 Links to Third Party Websites
ReefSupplies.ca Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
6 Copyright
6.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to ReefSupplies.ca or otherwise used by ReefSupplies.ca as permitted by law.
6.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
7 Disclaimers and Limitation of Liability
7.1 The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
7.2 To the extent permitted by law, ReefSupplies.ca will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
7.3 ReefSupplies.ca makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
7.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of ReefSupplies.ca for death or personal injury as a result of the negligence of ReefSupplies.ca or that of its employees or agents.
8 Indemnity
You agree to indemnify and hold ReefSupplies.ca and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against ReefSupplies.ca arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
9 Severance
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
10 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of CANADA and you hereby submit to the exclusive jurisdiction of CANADIAN courts.
11 Sale Taxes
Orders shipped to Québec will be charged 5% GST and 9.5% PST. British Columbia will be charged 12% HST. New Brunswick, Newfoundland and Ontario will be charged 13% HST. Nova Scotia province will be charged 15% HST.
12 Reward Points
We reserve the right to suspend or modify our reward points program at any time.
Points will be forfeited in case of product refunds, credits and or / or returns. Points are NON refundable nor are they redeemable for cash.Points will be forfeited in case of account suspension or deletion. You will earn Earn 1 Reward Point for every $1 in subtotal. You will not earn any points on taxes not shipping. Every 150 Reward Points = to $1 redeemable towards your order.
13 Pricing
We reserve the right to cancel orders related to such errors as product discontinuation, unavailability, including pricing errors not detected until after purchase was completed. Orders will be fully refunded if deemed necessary.Prices are subject to change without notice. We do not have a price guarantee once the item has shipped.
14 Product images
Product images are for display purposes only, Actual product my vary. We do not guarantee color / shape of an item. Plumbing for example, the picture may show the fitting to be white but you can receive grey. It depends on the batches. You can email us prior to ordering to know the color of the current batch.
Please contact us for any further information.
