API Test Tubes (3 pack)

es, the description mentions glass test tubes, and you received plastic ones. That is an error on our part, and we acknowledge it.

What is disappointing is that no attempt was made to contact us first, despite our support email being clearly available. In today’s retail environment, largely shaped by A****n-style expectations , some customers go straight to public reviews instead of allowing a business the chance to resolve an issue directly. When contacted, we address mistakes quickly and fairly.

Fortunately, 99% of the reefing community is made up of reasonable hobbyists who reach out first, and those customers are the reason we continue to operate and grow. Thank you!

If you would like this resolved, please email us and we will arrange a return or exchange. If not, this review does not accurately reflect how we handle customer issues when given the opportunity.