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Terms & Conditions

Shipping Terms

1 All processed in-stock orders are shipped the next business day. In the event of an out-of-stock, back-ordered or special order product that is not already notified on the product page and / or cart, you will receive an email to confirm delays, if any. You will have the right to refuse the order, at which time you will be fully refunded. Backorder item can be ordered but you must be willing to wait for it to arrive. PLEASE NOTE that we try to avoid credit card refunds. Our processing rates greatly rely on our refund record. We will however do our absolute best to accommodate our clients. It is very important to notice stock quantity before ordering. 

Cancelations / refunds prior to shipping can be subject to a $15 processing / cancellation fee.

2 We reserve the right to correct shipping costs after checkout if corrections are required. You will be contacted and you will have the right to refuse the order, at which time you will be fully refunded.

3 We ship to Canada via Canada Post and/or Fed-ex. main based orders can be picked-up, at which time your shipping fees will be refunded. You will be notified by email when your package is ready to be picked up.

4 "Free Shipping" Does not apply to oversize orders such as Sand, Aquariums, Salt, lighting fixtures over 24", bulbs etc. orders. Does not apply to Nunavut.

Return Policy

1 - Seeing that we are unable to accept returns once the package has been opened, please check its packaging and label carefully to be sure you received the correct product and version BEFORE opening it. If the seal is still undamaged, you may return the item to us within 15 days from purchase. An exchange, credit or refund will be issued (excluding original shipping and handling charges incurred to us).

You need to contact us before shipping the item so we can provide you with an RMA (Return merchandise Authorization) number. We will refuse and returns without an RMA number.

All original parts and documentation must be included. If your return is not in perfect condition or missing parts / documentation, we will issue a partial credit or possibly refuse the return. The original box must also be as new. Always put the return  inside a cardboard shipping box, otherwise the item will not be in new resalable condition and you will not receive full credit.

2 - Return shipping is at your own expense. FREE SHIPPING DOES NOT APPLY TO EXCHANGES OR RETURNS.

3- We reserves the right to charge a non-refundable 15% restocking charge for any/all returned merchandise and / or canceled order even prior to shipping. (excluding exchanges).

Gift Cards / Coupns

 Gift cards do not expire. Rebate coupons are valid or 1 year and are non redeemable once expired. Fre shipping coupons EXCLUDED.

Warranty

The warranty available is that of the manufacture. Because every manufacture is different, we suggest visiting their official product website for any warranty information. There is no warranty on the duration of any light bulb UNLESS otherwise Stated by the manufacturer. All warranty claims are handled through us unless the manufacturer requires you contact them directly in a case such as with Neptune Systems. 

We can not be responsible for any damage or loss as a result of installing any of our products sold. We will not be liable for any costs pertaining to removal, installation, transportation, or any other issues which may arise in a warranty claim.

Terms and Conditions of Use of ReefSupplies.ca

1 Acceptance The Use Of ReefSupplies.ca Terms and Conditions

Your access to and the use of ReefSupplies.ca is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2 Credit card details

We do NOT collect credit card information. Your credit card information will be used and collected by our 3rd party processors, such as Paypal, Google checkout and/or not limited to Monaris. Please see our privacy policy for more information.

3 Advice

The contents of ReefSupplies.ca website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

4 Change of Use

ReefSupplies.ca reserves the right to:
4.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that ReefSupplies.ca shall not be liable to you for any such change or removal and.
4.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

5 Links to Third Party Websites

ReefSupplies.ca Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

6 Copyright

6.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to ReefSupplies.ca or otherwise used by ReefSupplies.ca as permitted by law.
6.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

7 Disclaimers and Limitation of Liability

7.1 The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
7.2 To the extent permitted by law, ReefSupplies.ca will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
7.3 ReefSupplies.ca makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
7.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of ReefSupplies.ca for death or personal injury as a result of the negligence of ReefSupplies.ca or that of its employees or agents.

8 Indemnity

You agree to indemnify and hold ReefSupplies.ca and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against ReefSupplies.ca arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

9 Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

10 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of CANADA and you hereby submit to the exclusive jurisdiction of CANADIAN courts.

11 Sale Taxes

Orders shipped to Québec will be charged 5% GST and 9.5% PST. British Columbia will be charged 12% HST. New Brunswick, Newfoundland and Ontario will be charged 13% HST. Nova Scotia province will be charged 15% HST.

12 Reawrd Points

We reserve the right to suspend or modify our reward points program at any time.
Points will be forfeited in case of product refunds, credits and or / or returns. Points are NON refundable nor are they redeemable for cash.
 Points will be forfeited in case of account suspension or deletion.
You will earn Earn 1 Reward Point for every $1 in subtotal. You will not earn any points on taxes not shipping.
Every 150 Reward Points = to $1 redeemable towards your order.
Your points will expire 12 months from the day the Points are entered into your account.
 
13 Pricing
 
We reserve the right to cancel orders related to such errors as product discontinuation, unavailability, including pricing errors not detected until after purchase was completed. Orders will be fully refunded if deemed necessary.Prices are subject to change without notice.

 

Please contact us for any further information.

Gift certificates